5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not because of a lack of ongoing quality control processes.
Security guard businesses are unlike any seller that a home manager usually hires. If you hire a painter, you can see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see whether the protector organization is performing their job including running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your defenses. In most instances they probably are, but it is important to implement a method of verification and quality control to make sure that problems connected with the lack of performing these tasks do not begin to happen.
In this guide we’ll talk five (5) simple actions to enhancing your security guard service and attaining everything you picture as your perfect building site security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they can begin working as security guards. If your condition is among those states, make sure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security provider and ask yourself does it seem decent.
Additionally, is your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to display whether the protector is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This initial dialogue can tell you a lot about what to expect from this guard and it gives you a chance to ask a different guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces each guard to the company itself, in many cases the guard’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your website specific training looks like:
• Can it happen at your premises?
• Who does the training?
• How long is each officer trained?
• How long can the security company double bank?
Determine the answer to each of the questions and make sure that they match what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and your website specific training to acquire an understanding of what goes into preparing a guard to operate in your premises.
Protect supervision is among the main factors of good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their work isn’t important and they begin to see themselves as less of a part of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the Standard security company field manager spot checks, the 2 methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems
If your guards are required to make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re in your premises. These tracking systems permit the security guard company to track the time and log the activity of the guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the security guard provider provides a way of making sure that each guard is secure and alert. By having guards check-in regularly with the security guard company, at least each 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out just what is occurring with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to make sure that they understand their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Bear in mind, when choosing a security adviser be confident that the adviser isn’t really a security guard company. If that’s the case, your audit is guaranteed to develop problems with your existing security guard company.